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B2B Customer Success Manager (f/m/d)

Permanent employee, Full-time · Berlin

Why Lhotse

At Lhotse, we reinvent how organizations use data and technology to buy goods and services. 

To achieve that, we are building a SaaS platform at the intersection of procurement, cognitive automation, and FinTech. Check out our website to learn more.

Join us and expected nothing less than:
  • Join an output-oriented, fast-paced, and fun team with diverse experience that is backed and advised by some of Europe’s most prolific entrepreneurs and investors
  • Build software solutions that solve problems faced by millions of employees across all kinds of organizations every day
  • Shape the Lhotse journey from (almost) Day One, working autonomously within a community that will support and challenge you as you grow and develop
  • Enjoy our central office in Berlin Mitte, flexible mobile-work options, and fair compensation
We encourage all team members to stay up-to-date with and teach others about trends and best practices in their area of expertise. See who your future teammates will be: Lhotse on LinkedIn
Your mission
Your mission is to enable and and shape the Lhotse experience for our customers. You spearhead the customer success team, from A to Z, on this journey.

YOUR RESPONSIBILITIES

  • Your role focuses on the establishment of AAA processes that guarantee customer success at scale
  • You are the face of Lhotse to our customers, and responsible for their Lhotse experience
  • You have a pulse for all problems the customer needs help solving to generate new/better product features or business opportunities
  • You will work closely with the product/tech department to continuously enhance our product to fulfil customers' needs
Your profile
You are hyped by a new challenge, and have a strong sense of ownership for what you do! Empathy is one of your strengths, and you have a warm and professional communication style.

  • You naturally care about people and have a sense for what makes their life easier
  • You are hyped by the potential technology offers for lean and effortless processes
  • You have work experience in a demanding, fast-paced environment (e.g., high-growth startups, consulting, online marketing agencies, etc.)
  • You have 2+ years of experience in leading or contributing to the successful implementation of a B2B customer success strategy
  • You share our culture based on an open mindset, high standards, and pragmatism as well as kindness and empathy towards each other
  • You are native German with strong communication skills in written and verbal and strong English (native/C1)
  • You like to get creative and challenge the status quo
How to apply
  • Send us your CV or LinkedIn profile (if you believe it paints an adequate picture of your profile)
  • Please don’t send a cover letter - instead, we’d like to read or hear why you want to be part of Lhotse: a short paragraph or a 1 min voice message works! 
  • Let us know when you are available to start

In addition to this full-time role, we are also looking for motivated people to join us as interns or working students!
Your application!
Thank you for your interest in Lhotse. Please fill out the form to submit your application. If you have any problems, you can contact us at career@lhotse.de.

Please upload your CV and a brief paragraph / file regarding your motivation to join us (in total max. 20 MB).

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